Royal Concierge: Guest Services Pro

The Fairmont Washington, D.C, Georgetown; Washington (District of Columbia); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off

Insurance benefits (Medical, Dental, V

Employee discount card offering rates

Learning programs

Career growth opportunities

CSR activities

Job summary

Fairmont Washington, D.C., Georgetown is seeking a Royal Service Agent to act as a dedicated liaison for guests, handling requests, in-room dining, reservations, wake‑up calls, and VIP procedures. You will ensure follow‑up per hotel standards and deliver a warm, heartful guest experience.

You will greet guests, update guest histories, and provide local information while coordinating with the Front Office and other departments.

Qualifications

• Excellent written and verbal communication skills.
• Strong telephone manners and organized, detail‑oriented work style.
• Ability to multitask and manage conflicting priorities.
• Prior customer service experience is preferred.
• Proficiency with Opera/Micros-Fidelio and MS Office.
• Must be legally eligible to work in the United States.

Responsibilities

• Be an ambassador for Fairmont Washington, D.C., Georgetown with a first‑class impression.
• Greet guests by name and handle requests via the Alice system.
• Log and follow up on all guest requests per hotel standards.
• Deliver wake‑up calls on time and share local information and directions.
• Promote outlets and local activities, assist with reservations and tours.
• Maintain guest histories and coordinate with Front Office and other departments.
• Handle VIP procedures and escalate issues to the Front Office Manager when needed.
• Support night and day shifts and ensure smooth handovers.

Skills

Excellent written and verbal

Excellent telephone manners

Organized and detail oriented

Multitasking ability

Strong interpersonal skills

Customer service experience

English proficiency

Opera / Micros-Fidelio knowledge

Microsoft Office proficiency

Willing to work all shifts

Legal to work in the U.S. without visa

Tools

Opera (Micros-Fidelio)

Microsoft Office

Job description

Fairmont Washington, D.C., Georgetown is seeking a Royal Service Agent to act as a dedicated liaison for guests, handling requests, in-room dining, reservations, wake‑up calls, and VIP procedures. You will ensure follow‑up per hotel standards and deliver a warm, heartful guest experience.

You will greet guests, update guest histories, and provide local information while coordinating with the Front Office and other departments.