Guest Experience Concierge

Desert Diamond Casino Tucson; Tucson (AZ); On-site; USD 28,000 - 42,000; Full time

Job summary

Desert Diamond Casino Tucson is seeking a Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and provide information on local attractions. The role emphasizes confidentiality, accurate data entry, and professional demeanor in a hotel-adjacent hospitality setting.

Candidate should have a high school diploma or GED and at least 1 year of front desk or customer service experience. Typing 25 wpm and basic computer skills are required; a gaming license must be obtained and

Qualifications

• High school diploma or GED required.
• 1 year hotel front office operations or customer service experience preferred.
• Must type minimum 25 words per minute.
• Pre-employment drug/alcohol screen and background check required.
• Gaming license to be obtained and maintained.

Responsibilities

• Register guests, collect payment and record data.
• Assign accommodations to guests.
• Resolve guest complaints.
• Answer inquiries about routes, attractions and dining.
• Assist with reservations and future bookings.
• Ensure proper cash handling procedures.

Skills

Customer service

Typing 25 wpm

Reservation software

Multitasking

Basic math

Confidentiality

Professional appearance

Bilingual helpful

Education

High school diploma or GED

Tools

Hotel reservation software

Job description

Desert Diamond Casino Tucson is seeking a Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and provide information on local attractions. The role emphasizes confidentiality, accurate data entry, and professional demeanor in a hotel-adjacent hospitality setting.

Candidate should have a high school diploma or GED and at least 1 year of front desk or customer service experience. Typing 25 wpm and basic computer skills are required; a gaming license must be obtained and