Guest Experience Agent — Desert Resort Front Desk

Coury Hospitality; Cathedral City (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

DoubleTree by Hilton Golf Resort Palm Springs in Cathedral City, CA is seeking a guest‑oriented Front Desk/Guest Services Associate. This highly visible role welcomes guests, oversees check‑in and check‑out, and promotes hotel services with a warm, courteous approach.

You will assist guests with information about local attractions, resolve issues promptly, and collaborate with front office and maintenance teams to ensure a seamless stay.

Qualifications

• Clear, courteous English communication with guests and staff.
• Strong customer-relations skills focused on guest satisfaction.
• Ability to remain calm and resolve issues in a fast-paced hotel environment.
• Professional appearance and demeanor; reliable attendance.
• Computer-based check-in/out and information entry proficiency.
• Ability to multitask and handle guest inquiries efficiently.
• Knowledge of hotel facilities and services to assist guests.
• Willingness to work flexible hours, including holidays and weekends.

Responsibilities

• Greet guests in a friendly, professional manner and assist with check-in and check-out.
• Promote hotel services, amenities and promotions to guests.
• Provide accurate information about local attractions and dining options.
• Handle guest requests and resolve issues promptly to restore satisfaction.
• Maintain accurate guest accounts and process payments at checkout.
• Communicate guest needs to appropriate departments and follow up.
• Ensure security procedures and confidentiality of guest information.
• Collaborate with front office and maintenance teams to ensure smooth operations.

Skills

English communication

Customer relations

Guest conflict handling

Professional appearance

Computer skills

Multitasking

Hotel knowledge

Attendance punctuality

Local knowledge

Open availability

Holidays and weekends

Job description

DoubleTree by Hilton Golf Resort Palm Springs in Cathedral City, CA is seeking a guest‑oriented Front Desk/Guest Services Associate. This highly visible role welcomes guests, oversees check‑in and check‑out, and promotes hotel services with a warm, courteous approach.

You will assist guests with information about local attractions, resolve issues promptly, and collaborate with front office and maintenance teams to ensure a seamless stay.