Hotel Reservations Concierge

Desert Diamond Casinos & Entertainment; Tucson (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Desert Diamond Casinos & Entertainment is seeking a Front Desk Reservations Clerk to support guests with reservations and maintain confidentiality of information. Under direct supervision, this role handles reservations by mail, phone, fax, and central reservations systems, including group blocks and prepaid bookings.

The position requires a high school diploma or GED, 1 year of hotel front office or customer service experience, and ability to type 25 wpm.

Qualifications

• High school diploma or GED plus one year hotel front office and/or customer service experience.
• Must be 18 years of age or older.
• Working knowledge of computers and able to type 25 words per minute.

Responsibilities

• Processes reservations by mail, telephone, fax or central reservations system referral.
• Processes reservations from the other departments and travel agents.
• Creates and maintains reservation records by date of arrival.
• Understands the types of rooms available, as well as their location and layout.
• Handles hotel inventory and group room blocks.
• Understands the selling strategy, rates, and benefits of all package plans.
• Understands the credit policy of the Hotel. Handles any billing needed.
• Prepares and sends letters of confirmation via mail, email, or fax.
• Communicates reservation information to the front desk via the Property Management System.
• Assists in pre-registration activities when appropriate.
• Understands the Hotel’s policy on guaranteed reservations and no shows.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Promotes goodwill by being courteous, friendly, and helpful to guests, and fellow employees.
• Upholds the Hotel’s commitment to hospitality.
• Contributes to a team effort and accomplishes related results as required.
• Assist Sales Office with group reservations.
• Handles all prepaid reservations via third party reservations.
• Performs other duties as required.

Skills

Customer service

Phone etiquette

Confidentiality

Multitasking

Data entry

Education

High school diploma or GED

Tools

Reservation software

Computer literacy

Job description

Desert Diamond Casinos & Entertainment is seeking a Front Desk Reservations Clerk to support guests with reservations and maintain confidentiality of information. Under direct supervision, this role handles reservations by mail, phone, fax, and central reservations systems, including group blocks and prepaid bookings.

The position requires a high school diploma or GED, 1 year of hotel front office or customer service experience, and ability to type 25 wpm.