Guest Reservations Specialist

Desert Diamond Casino Tucson; Tucson (AZ); On-site; USD 19,000 - 29,000; Full time

Job summary

Desert Diamond Casino Tucson is seeking a front desk reservations assistant to support guest bookings and handle confidential information. You will process reservations from multiple channels and communicate details to the front desk in a fast-paced hotel environment.

Qualifications include a high school diploma or GED, 1 year front desk or customer service experience, and ability to type 25 wpm. Prior gaming license requirements may apply; bilingual skills are a plus.

Qualifications

• High school diploma or GED; 1 year hotel front desk or customer service experience.
• Must be 18 years of age or older; able to type 25 wpm.
• Pass pre-employment drug/alcohol screen and background check; obtain gaming license.
• Bi-lingual in English/Spanish helpful but not required.

Responsibilities

• Processes reservations by mail, telephone, fax or central reservations system referral.
• Processes reservations from other departments and travel agents.
• Creates and maintains reservation records by date of arrival.
• Understands types of rooms available and their locations.
• Handles hotel inventory and group room blocks.
• Understands selling strategy, rates and package benefits.
• Prepares and sends confirmation letters via mail, email, or fax.
• Communicates reservation information to the front desk via the Property Management System.
• Assists in pre-registration activities when appropriate.
• Promotes goodwill by being courteous and helpful to guests and staff.
• Assist Sales Office with group reservations.
• Handles prepaid reservations via third party reservations.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Typing 25 wpm

Teamwork

Education

High school diploma or GED

18+ age requirement

Tools

Reservation software

Job description

Desert Diamond Casino Tucson is seeking a front desk reservations assistant to support guest bookings and handle confidential information. You will process reservations from multiple channels and communicate details to the front desk in a fast-paced hotel environment.

Qualifications include a high school diploma or GED, 1 year front desk or customer service experience, and ability to type 25 wpm. Prior gaming license requirements may apply; bilingual skills are a plus.