Guest Experience Lead: Memorable Stays & Service

Dynamic Group Management; Cleveland (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel Discounts

Spa Discount

Retail Discount at Marriott Stores

Golf Discount on Apparel, Equipment, &

Job summary

Marriott is seeking a Guest Experience Specialist to proactively guide guests through their stay, from check-in to check-out, ensuring a memorable experience. The role emphasizes a guest-first mindset, ownership of service quality, and responsiveness to guest needs across hotel activities.

Responsibilities include addressing requests, completing reports, coordinating meals, and sharing local area highlights to enrich guest experiences.

Qualifications

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guest Experience Specialists deliver a wide range of services guiding guests through their stay.
• Take ownership of the guest experience in the main areas of the hotel with a guest-first mindset.
• Handle check-in/out, address guest requests, complete reports, and share local highlights.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott is seeking a Guest Experience Specialist to proactively guide guests through their stay, from check-in to check-out, ensuring a memorable experience. The role emphasizes a guest-first mindset, ownership of service quality, and responsiveness to guest needs across hotel activities.

Responsibilities include addressing requests, completing reports, coordinating meals, and sharing local area highlights to enrich guest experiences.