Guest Experience Concierge

Moving Mountains; Steamboat Springs (CO); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Moving Mountains is seeking a Front Desk Specialist in Steamboat Springs to handle front office coordination, shuttle dispatch, and airport transfer coordination. The role also includes property checks, maintenance issue communication, and guest & property app development.

You will be the face of the brand, greeting guests and ensuring smooth arrivals and check-ins, both in-person and virtually. Ideal candidates have strong computer skills, excellent communication, and the ability to multitask

Formación

• Qualifications: High school diploma or general education degree (GED) or one to three months related experience and/or training, or equivalent combination of education and experience.
• Work Experience: 2 years or more hospitality or customer service related experience and/or training, or equivalent combination of education and experience.
• General Knowledge: Hospitality, attention to detail, customer service, multi tasking.
• Flexibility: Demonstrates a willingness to assist in any role within the organization in times of need. Flexible working hours and ability to regularly work on weekends.
• Certificates, licenses and registrations required: Must have a valid driver’s license with a clean driving record and must maintain a clean driving record.
• Communication: Must possess excellent customer service skills, communication, and interpersonal skills.
• Diversity: Ability to work with a diverse team and clientele.
• Attitude: Personable and able to deal with variety of personality types. Positive attitude to solving problems.
• Multitasking: Ability with logistics and coordination of simultaneous assignments
• Work Ethic: Deadline driven, detail oriented and able to work autonomously but also as a team player.
• Teamwork: Ability to interact positively with supervisor, management, coworkers, owners and guests.

Responsabilidades

• This position relies on strong computer skills and willingness to become proficient with Track.
• Salesforce, Microsoft Word, Excel, Outlook, Hostfully Property Guides & Breezeway scheduling software, Zipwhip Guest Text app and Lynx Remote Lock software.
• Must be able to type at least 40 words per minute.
• Effectively manage time to meet deadlines while being faced with frequent distractions and interruptions.
• Must be able to handle a highpressure work environment and have ability to multitask, while maintaining a high standard of service.
• Willingly provide thorough information and assistance to guests regarding their vacation
• Will monitor guest feedback to find solutions within the team to solve challenges
• Will respond timely to questions in a proper and professional manner
• Ability to listen and understand the guest’s needs throughout the check in process, during the stay, checkout, and post checkout
• Regularly strives to exceed Guest and team members’ expectations of his/her abilities
• Reception meet and greet all persons arriving at the MM Office
• Phone answering calls to the office and redirecting as needed
• Guest Checkins review guest registration information, provide home information and give out keys, remotes.
• Responsible for ensuring the preparation of all guest arrivals are complete & property is ready
• Maintain guest services supplies and inventory
• Receive, log, and accurately distribute packages from USPS, UPS and FedEx
• Other projects, as needed
• Become familiar with the inventory of all homes, components, and amenities
• Knowledge & ability to communicate Steamboat Activities, & MM services such as shuttle, grocery delivery, etc.

Conocimientos

customer service

communication

multitasking

flexibility

teamwork

attention to detail

time management

Educación

High school diploma or GED

Herramientas

Track

Salesforce

Microsoft Word

Excel

Outlook

Hostfully Property Guides

Breezeway

Zipwhip

Lynx Remote Lock

Descripción del empleo

Moving Mountains is seeking a Front Desk Specialist in Steamboat Springs to handle front office coordination, shuttle dispatch, and airport transfer coordination. The role also includes property checks, maintenance issue communication, and guest & property app development.

You will be the face of the brand, greeting guests and ensuring smooth arrivals and check-ins, both in-person and virtually. Ideal candidates have strong computer skills, excellent communication, and the ability to multitask