Front Desk & Guest Experience Specialist

G&B HOTEL EMPLOYEE LEASING LLC; Scottsdale (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

DoubleTree by Hilton Paradise Valley in Scottsdale, AZ is seeking a friendly Guest Service Representative to support check‑in/check‑out, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver a memorable guest experience.

Ideal candidates have strong customer service and communication skills, are comfortable with hotel systems, and can multitask in a fast‑paced environment.

Qualifications

• Strong customer service and communication skills required.
• Comfortable using hotel systems and front desk software.
• Ability to multitask in a fast-paced hotel environment.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Front desk systems

Multitasking

Professional presence

Flexible shifts

Tools

Front desk system

Job description

DoubleTree by Hilton Paradise Valley in Scottsdale, AZ is seeking a friendly Guest Service Representative to support check‑in/check‑out, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver a memorable guest experience.

Ideal candidates have strong customer service and communication skills, are comfortable with hotel systems, and can multitask in a fast‑paced environment.