Guest Services Concierge — Resort Front Desk

Millennium Hotels; Scottsdale (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company/ID

Paid Time Off & Holidays

Hotel Room Discounts

Employee Assistance Program (EAP)

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks motivated hospitality professionals to welcome guests and ensure an exceptional experience in a resort-style setting in Scottsdale, Arizona. You will greet guests, manage reservations, and coordinate with housekeeping to uphold service standards.

This role emphasizes guest satisfaction, professional communication, and a willingness to work flexible shifts, including evenings, weekends, and holidays, in a dynamic hospitality

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.
• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods.
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system.
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.
• Maintain accurate guest records, billing information, and daily financial transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.

Skills

Passion for hospitality

Communication skills

Teamwork

Customer service focus

Flexibility in schedule

Education

High school diploma or equivalent

Job description

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks motivated hospitality professionals to welcome guests and ensure an exceptional experience in a resort-style setting in Scottsdale, Arizona. You will greet guests, manage reservations, and coordinate with housekeeping to uphold service standards.

This role emphasizes guest satisfaction, professional communication, and a willingness to work flexible shifts, including evenings, weekends, and holidays, in a dynamic hospitality