Guest Experience Concierge

Granada Hotel & Bistro; San Luis Obispo (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Granada Hotel & Bistro in San Luis Obispo, CA seeks a Guest Services Agent to welcome guests, manage check-ins/outs, and provide exceptional service. You will describe accommodations and local amenities, handle guest communications, and support sales through upselling rooms and packages.

The role requires strong customer service and English communication, with flexibility for after-hours and weekend shifts. Experience in a hotel environment is preferred.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent listening and oral communication abilities.
• Basic math, payments processing, POS and PMS operation.

Responsibilities

• Check in and check out guests following SOPs.
• Describe hotel, room types and on-site amenities.
• Maintain lobby, front desk and guest areas clean and presentable.
• Handle guest communications and inquiries professionally.
• Promote rooms, upgrades, and packages to guests.
• Prepare accurate folios and issue proper billing.

Skills

Customer service

Interpersonal skills

Active listening

English proficiency

Tools

POS system

PMS

Job description

Granada Hotel & Bistro in San Luis Obispo, CA seeks a Guest Services Agent to welcome guests, manage check-ins/outs, and provide exceptional service. You will describe accommodations and local amenities, handle guest communications, and support sales through upselling rooms and packages.

The role requires strong customer service and English communication, with flexibility for after-hours and weekend shifts. Experience in a hotel environment is preferred.