Guest Experience Agent: Welcoming, Upselling & Check-Ins

The Crescent Hotels Group; Redwood City (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Grand Bay Hotel San Francisco is seeking a Guest Services Agent to welcome and register guests, assist with check-out, and promote hotel services. You will need strong customer service, cash handling, and knowledge of local area to ensure an outstanding guest experience.

Responsibilities include greeting guests, processing payments, upselling amenities, answering inquiries, and resolving issues efficiently. This role is based at our Redwood City location and requires on-site presence.

Qualifications

• Front desk experience in hospitality preferred.
• Excellent communication and guest service skills.
• Ability to upsell hotel services.
• Cash handling and payment processing proficiency.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and processing payments.
• Demonstrate knowledge of room types, rates, packages and local area.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues promptly.
• Handle guest complaints and negotiate solutions for satisfaction.
• Receive, input, relay messages to guests.

Skills

Guest registration

Upselling

Payment processing

Customer service

Hotel information

Issue resolution

Messages handling

Tools

Point-of-Sale system

Job description

Grand Bay Hotel San Francisco is seeking a Guest Services Agent to welcome and register guests, assist with check-out, and promote hotel services. You will need strong customer service, cash handling, and knowledge of local area to ensure an outstanding guest experience.

Responsibilities include greeting guests, processing payments, upselling amenities, answering inquiries, and resolving issues efficiently. This role is based at our Redwood City location and requires on-site presence.