Guest Experience & Concierge Agent

Burgeon San Gabriel Management LLC; Los Angeles (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Burgeon San Gabriel Management LLC is seeking a hotel front desk attendant to greet guests and manage check-in/check-out processes in Los Angeles. You will assist guests with reservations, provide local recommendations, and coordinate with concierge and bell staff to ensure a memorable stay.

The role requires professional communication, cash handling, and the ability to upsell rooms while maintaining Sheraton-brand standards. Nights, weekends, and holidays may be required.

Qualifications

• High School diploma or equivalent; excellent communications skills and hospitality mindset.
• Experience in hotel/front desk/customer service is preferred; knowledge of the LA area is helpful.
• Must be available to work nights, weekends, and holidays.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, and answer phones.
• Process cash and credit card transactions accurately per procedures.
• Upsell rooms to maximize hotel revenue.
• Provide information on hotel services and local attractions.
• Support concierge and bell staff as needed.
• Handle guest complaints with service recovery gestures.
• Promote teamwork across departments.

Skills

Customer service

Hospitality

Communication skills

Guest relations

Education

High School diploma

Tools

Property management system

Job description

Burgeon San Gabriel Management LLC is seeking a hotel front desk attendant to greet guests and manage check-in/check-out processes in Los Angeles. You will assist guests with reservations, provide local recommendations, and coordinate with concierge and bell staff to ensure a memorable stay.

The role requires professional communication, cash handling, and the ability to upsell rooms while maintaining Sheraton-brand standards. Nights, weekends, and holidays may be required.