Guest Services Specialist — Boutique Hotel Experience

Geronimo Hospitality Group; Santa Barbara (CA); On-site; < USD 1,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group’s Hotel Santa Barbara is seeking a Guest Services Representative to be the first impression for guests. You will assist with check-in/check-out, reservations, and information requests in the lobby, delivering exceptional service.

This role requires a high school diploma, excellent communication, and strong customer service. You may work flexible hours, including evenings and weekends, and must be able to handle guest needs with professionalism.

Qualifications

• You have experience in customer service or guest-facing roles.
• You communicate clearly and maintain a professional demeanor.
• You can use a variety of computer applications to manage guest requests.

Responsibilities

• Greet guests and assist with check-in/check-out in the lobby.
• Coordinate room assignments and guest information requests.
• Handle guest concerns and provide referral for services as needed.
• Support other hotel departments as required.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Geronimo Hospitality Group’s Hotel Santa Barbara is seeking a Guest Services Representative to be the first impression for guests. You will assist with check-in/check-out, reservations, and information requests in the lobby, delivering exceptional service.

This role requires a high school diploma, excellent communication, and strong customer service. You may work flexible hours, including evenings and weekends, and must be able to handle guest needs with professionalism.