Guest Services Concierge | Front Desk & Upsell Expert

The Crescent Hotels Group; San Francisco (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Grand Bay Hotel San Francisco is seeking a Guest Services Agent to warmly greet and register guests, ensure smooth check-out, and promote hotel amenities. You will input guest data, assign rooms, and guide guests to services while maintaining exceptional service standards.

The role emphasizes strong communication, friendliness, and up-selling to maximize occupancy. Compensation in California starts around $22.98 per hour, with pay influenced by experience and performance.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information.
• Assist guests with check-out, handling payments and processing various forms of payment.
• Demonstrate knowledge of hotel information, room types, rates, packages, and local area.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to inquiries and resolve issues in a timely, friendly manner.
• Handle guest complaints, investigate and negotiate solutions.
• Receive, input, retrieve and relay messages to guests.

Job description

Grand Bay Hotel San Francisco is seeking a Guest Services Agent to warmly greet and register guests, ensure smooth check-out, and promote hotel amenities. You will input guest data, assign rooms, and guide guests to services while maintaining exceptional service standards.

The role emphasizes strong communication, friendliness, and up-selling to maximize occupancy. Compensation in California starts around $22.98 per hour, with pay influenced by experience and performance.