Guest Experience Concierge

Best Western Plus St. Simons; Saint Simons Island (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Best Western Plus St. Simons on Saint Simons Island, GA, seeks a Front Desk Associate to deliver outstanding guest service.

You will handle reservations, check-ins/outs, and answer calls while acting as a concierge and information hub for guests, with strong emphasis on local area recommendations and safety procedures. Ideal candidates bring 1+ year of customer-facing experience and excellent English communication, and must be available for weekends and holidays as needed.

Qualifications

• Minimum 1 year of customer-facing experience.
• Effective verbal and written communication in English.
• Willing to work weekends and holidays based on business needs.

Responsibilities

• Stay guest focused and nurture an excellent guest experience.
• Answer telephone, make reservations, check guests in, check guests out.
• Act as hotel concierge for guests.
• Act as communication hub for hotel and guest liaison with other departments.
• Know the local area to provide recommendations to guests.
• Understand and follow all safety procedures.
• Understand and follow all Guest Services operating procedures.
• Provide concierge services including driving or walking directions and local restaurant recommendations.

Skills

Customer service

English proficiency

Weekend availability

Tools

Property Management System

Key Machine

Credit Card Terminal

Point of Sale System

Job description

Best Western Plus St. Simons on Saint Simons Island, GA, seeks a Front Desk Associate to deliver outstanding guest service.

You will handle reservations, check-ins/outs, and answer calls while acting as a concierge and information hub for guests, with strong emphasis on local area recommendations and safety procedures. Ideal candidates bring 1+ year of customer-facing experience and excellent English communication, and must be available for weekends and holidays as needed.