Guest Experience Concierge | Front Desk & Sales

Lbahospitality; Saint Augustine (FL); On-site; USD 16,531 - 24,796; Full time

Job summary

LBA Hospitality in Saint Augustine, FL seeks a friendly front desk associate to greet guests, check in and out, and manage room assignments. You will uphold service standards, respond promptly to requests, and promote hotel amenities to enhance guest satisfaction.

A high school diploma and strong English communication are expected. Experience in guest relations and working knowledge of a property management system are a plus.

Qualifications

• Experience in guest relations or hospitality preferred.
• Excellent English communication (written and spoken).
• Strong customer service and sales orientation.
• Ability to learn and operate a property management system (PMS).

Responsibilities

• Greet and register guests, assign rooms, and protect privacy.
• Promote hotel services and amenities.
• Encourage repeat bookings and future reservations.
• Identify sales leads during guest interactions and report them.
• Coordinate with housekeeping and other departments for guest needs.
• Learn and utilize the property management system.
• Balance cash and payments at shift end.

Skills

Guest service

Sales skills

Phone etiquette

Conflict resolution

Education

High school diploma

Tools

PMS (Property Management System)

Job description

LBA Hospitality in Saint Augustine, FL seeks a friendly front desk associate to greet guests, check in and out, and manage room assignments. You will uphold service standards, respond promptly to requests, and promote hotel amenities to enhance guest satisfaction.

A high school diploma and strong English communication are expected. Experience in guest relations and working knowledge of a property management system are a plus.