Guest Experience & Sales Specialist

LBA Hospitality; Waycross (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

LBA Hospitality is seeking a front desk/guest service associate for our property in Waycross, GA. You will greet guests, check them in, promote hotel amenities, and support daily front desk activities with professionalism.

Responsibilities include handling guest requests, upselling services, and coordinating with housekeeping and management to ensure smooth operations and guest satisfaction.

Qualifications

• Computer literate to operate property management system (PMS) and handle guest charges
• Proficient in written and verbal English
• Problem solving and conflict resolution skills

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests
• Promote and sell services/amenities of the hotel
• Promote repeat business by offering future reservations and recommendations for alternate same brand-type products
• Be aware of potential sales leads and report information to the appropriate person
• Keep housekeeping and other departments informed of special requests and late check-outs
• Check all credit cards for validity before end of shift
• Learn and utilize PMS
• Ensure all cash, check and miscellaneous departments balance at shift end
• Assist in other areas: F&B, cleanliness of property as needed
• Help maintain a clean and professional lobby and dining area
• Follow safety standards and report hazardous conditions
• Maintain stock/cleanliness in market area

Skills

PMS software

English communication

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

PMS software

Job description

LBA Hospitality is seeking a front desk/guest service associate for our property in Waycross, GA. You will greet guests, check them in, promote hotel amenities, and support daily front desk activities with professionalism.

Responsibilities include handling guest requests, upselling services, and coordinating with housekeeping and management to ensure smooth operations and guest satisfaction.