Resort Guest Services Intern

Sea Island Company; Saint Simons Island (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

Sea Island Company on Saint Simons Island, GA is seeking a friendly, service‑oriented associate to greet guests and members, assist with merchandise selection and purchases, and provide information in person or by phone. You will help uphold resort policies and maintain a welcoming, professional environment.

This role requires attention to inventory, pricing, and guest needs; you will coordinate with golf and other departments, handle guest requests, and ensure a high standard of service and

Responsibilities

• Graciously welcome guests and members as they arrive
• Provide a warm and hospitable club environment to guests and members
• Ensure club privacy by checking Sea Island cards to verify date, membership category and identification
• Learn the names and personally recognize our regular Guests and Members
• Directs and manages all telephone calls
• Work closely with Head Golf Professional
• Remain informed of current trends and inventory status
• Maintain the availability of merchandise in a clean and orderly fashion
• Assist with merchandising and display arrangements
• Ensure all merchandise is correctly tagged and priced
• Assist with quarterly inventory procedures
• Assist guests with merchandise sales, up-selling where possible
• Handle ordering for specific high turnover items
• Record and bill orders accurately into the register system (Micros) and process payments using guest/member cards
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
• Work with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy member and guest needs and demands
• Provide our departing guests and members with a genuine thank you and invitation to allow us to serve them again
• Assist Head Professional with guest accommodations
• Assist scheduling tee times and answers questions regarding the use of golf facilities
• Assist Head Professional with all tournament operation needs
• Assist with the organization of group golf
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Job description

Sea Island Company on Saint Simons Island, GA is seeking a friendly, service‑oriented associate to greet guests and members, assist with merchandise selection and purchases, and provide information in person or by phone. You will help uphold resort policies and maintain a welcoming, professional environment.

This role requires attention to inventory, pricing, and guest needs; you will coordinate with golf and other departments, handle guest requests, and ensure a high standard of service and