Guest Experience Specialist

The-King-and-Prince-Beach-and-Golf-Resort; East End (GA); On-site; USD 32,000 - 40,000; Full time

Job summary

The King and Prince Beach and Golf Resort on St. Simons Island seeks a dedicated Guest Service Agent to ensure a welcoming and efficient experience from check-in to check-out.

You will be the first impression, providing professional, inviting service and resolving guest inquiries with care. Responsibilities include greeting guests, managing reservations, answering questions, and assisting with night audits when needed, all while maintaining a spotless front desk area and coordinating with other

Qualifications

• Previous experience in hotel or a similar hospitality role is preferred.
• Strong customer service skills with a focus on guest relations.
• Familiarity with front desk operations and night audit procedures is a plus.
• Excellent phone etiquette and communication skills are essential for managing inquiries effectively.

Responsibilities

• Greet guests warmly and assist with check-in and check-out processes.
• Manage reservations, including modifications and cancellations, using multi-line phone systems.
• Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Conduct night audits as required, ensuring accuracy in financial transactions.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to enhance the guest experience.
• Handle guest complaints with professionalism and empathy, striving for resolution.

Skills

Customer service

Communication

Hospitality

Front desk operations

Phone etiquette

Job description

The King and Prince Beach and Golf Resort on St. Simons Island seeks a dedicated Guest Service Agent to ensure a welcoming and efficient experience from check-in to check-out.

You will be the first impression, providing professional, inviting service and resolving guest inquiries with care. Responsibilities include greeting guests, managing reservations, answering questions, and assisting with night audits when needed, all while maintaining a spotless front desk area and coordinating with other