Front Desk Concierge: Guest Services Champion

Murrieta Hot Springs Resort; Charleston, Northern (WV, KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Hampton Charleston Southridge is seeking a Front Desk Guest Services Representative to warmly greet guests, check them in and out, assist with pre-registration, and ensure smooth arrivals.

You will post charges, manage front office transactions, handle cash and card payments, review reservations with special requests, and work on a team that delivers exceptional guest experiences in Charleston, West Virginia.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally, including pre-registration when needed.
• Post charges accurately and efficiently.
• Maintain front office systems and handle daily transactions.
• Manage cash handling including payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Skills

High work ethic

Self-initiative

Team player

Job description

Hampton Charleston Southridge is seeking a Front Desk Guest Services Representative to warmly greet guests, check them in and out, assist with pre-registration, and ensure smooth arrivals.

You will post charges, manage front office transactions, handle cash and card payments, review reservations with special requests, and work on a team that delivers exceptional guest experiences in Charleston, West Virginia.