Guest Experience Concierge

Highgate; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

The Guest Service Agent at the Row NYC is responsible for greeting guests, handling check-in and check-out, and delivering attentive service while maximizing occupancy and revenue. You will answer questions about hotel services, local attractions, and transportation, and coordinate with other departments to ensure guest satisfaction.

Highgate Hotels requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced environment while upholding brand

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Opera Cloud experience preferred.

Responsibilities

• Greet and welcome all guests at the Front Desk per Highgate standards.
• Answer inquiries about hotel services, facilities and hours of operation promptly.
• Review Front Office log and Trace File daily.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare paperwork for closing of shift according to hotel standards.
• Maintain promotions and guest programs, and keep work area clean.

Skills

Customer service

Multitasking

Communication skills

Friendly demeanor

Teamwork

Education

High School diploma or equivalent

College coursework in related field

Tools

Opera Cloud

Front Desk software

Job description

The Guest Service Agent at the Row NYC is responsible for greeting guests, handling check-in and check-out, and delivering attentive service while maximizing occupancy and revenue. You will answer questions about hotel services, local attractions, and transportation, and coordinate with other departments to ensure guest satisfaction.

Highgate Hotels requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced environment while upholding brand