Guest Experience Concierge

Mcr-Hotels; Leawood (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Aloft Leawood - Overland Park is seeking a Front Desk Agent to provide a welcoming arrival and departure experience for guests. You will address guest needs promptly and warmly, greet guests by name when possible, and maintain professional service at all times.

Responsibilities include efficient check-in/check-out, keeping up-to-date with rates and promotions, and handling incoming mail as required during shifts. A positive attitude, reliability, and strong communication are essential.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• The Front Desk Agent role ensures guests enjoy a friendly arrival and departure experience and that needs are addressed promptly and hospitably.
• Support check-in/check-out efficiency and confirm guest satisfaction after arrival.
• Maintain up-to-date knowledge of room rates and promotions.
• Receive and note incoming mail per daily shift checklist.

Skills

Hospitality & Guest Service

Communication Skills

Conflict Resolution

Attendance & Punctuality

Job description

Aloft Leawood - Overland Park is seeking a Front Desk Agent to provide a welcoming arrival and departure experience for guests. You will address guest needs promptly and warmly, greet guests by name when possible, and maintain professional service at all times.

Responsibilities include efficient check-in/check-out, keeping up-to-date with rates and promotions, and handling incoming mail as required during shifts. A positive attitude, reliability, and strong communication are essential.