Guest Experience Concierge

Paycom; Highlands Ranch (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Job summary

Paycom is seeking a Guest Service Representative in Highlands Ranch, Colorado to welcome guests, assist with check-ins/outs, and ensure smooth front desk operations. You will handle reservations, answer questions, process payments, and coordinate with housekeeping to support a memorable stay.

The ideal candidate has strong customer service and communication skills, is comfortable with computers and hotel systems, and can multitask across shifts, including holidays and weekends.

Qualifications

• Excellent customer service and communication abilities.
• Comfortable using computers and hotel systems.
• Flexibility to work holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns as needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Friendly demeanor

Tools

Front desk software

Job description

Paycom is seeking a Guest Service Representative in Highlands Ranch, Colorado to welcome guests, assist with check-ins/outs, and ensure smooth front desk operations. You will handle reservations, answer questions, process payments, and coordinate with housekeeping to support a memorable stay.

The ideal candidate has strong customer service and communication skills, is comfortable with computers and hotel systems, and can multitask across shifts, including holidays and weekends.