Guest Experience Concierge

Krug Hotels; Healdsburg, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Krug Hotels is seeking a Front Desk/Guest Services representative to welcome guests and manage reservations at the Healdsburg property. You will register arrivals, assign rooms, and address guest requests to ensure a smooth stay and checkout.

The role emphasizes professional communication with guests and staff, coordination with housekeeping, and handling transactions with discretion. Prior hotel experience is preferred.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.

Responsibilities

• Register arriving guests and assign rooms.
• Maintain inventory of vacancies, reservations and room assignments.
• Coordinate room status updates with housekeeping and maintenance.
• Use selling techniques to promote rooms and hotel services.
• Handle guest check-outs and monetary transactions.
• Resolve guest complaints in a courteous manner.
• Maintain guest privacy and professional appearance.

Skills

Customer service

Communication

Professional demeanor

Education

High school diploma or equivalent

Job description

Krug Hotels is seeking a Front Desk/Guest Services representative to welcome guests and manage reservations at the Healdsburg property. You will register arrivals, assign rooms, and address guest requests to ensure a smooth stay and checkout.

The role emphasizes professional communication with guests and staff, coordination with housekeeping, and handling transactions with discretion. Prior hotel experience is preferred.