Front Desk Agent - Part Time

Spire Hospitality; Healdsburg (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

Spire Hospitality in Healdsburg, CA seeks a courteous Front Desk Associate to welcome guests, check them in/out, and manage guest accounts with accuracy.

Responsibilities include handling payments, inputting data into a computer system, and providing local information with a friendly, can-do attitude in a busy front office environment.

Qualifications

• 1 year of front desk experience in a hotel (preferred).
• Strong English communication skills (verbal and written).
• Ability to handle cash and balance a house bank.
• Ability to input information using a computer system.

Responsibilities

• Greet guests promptly with a friendly welcome and register them for their stay.
• Complete the registration by inputting guest data, confirming number of guests and room rate, and conveying local information.
• Verify and imprint credit cards for authorization; handle cash and vouchers; post charges to guest accounts.
• Answer telephone calls with clear English, relay messages, and assist guests with inquiries.
• Close guest accounts at checkout and resolve issues per guidelines; research complaints when needed.
• Assist guests with luggage, directions, and coordination with other hotel services.

Skills

Front desk operations

Customer service

Cash handling

English communication

Computer literacy

Problem resolution

Tools

Computer system

Job description

Healdsburg sits at the prestigious intersection of the Alexander, Russian River, and Dry Creek Valleys, offering a rare blend of small-town intimacy and refined elegance. While its proximity to Sonoma County's legendary vineyards is its most famous attribute, the town's culinary scene is a destination in its own right, boasting world-class dining experiences as nuanced and complex as the local wines.

Job Overview

Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

Compensation

$20.00 per hour

Responsibilities and Duties

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
• Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
• Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock.
• Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
• Use the photocopier to make copies of items as required.
• File registration cards in room number order.
• Retrieve registration cards from the files for each check out.
• Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

Specific Job Knowledge and Skills

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Spire Hospitality participates in E-Verify

Behaviors

• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Team Player - Works well as a member of a group
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter - Inspired to perform without outside help
• Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Experience

• 1 year of front desk experience in a hotel (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.