Guest Experience Host: Dining & Reservations

Appellation Healdsburg; Healdsburg (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Appellation Hotels in Healdsburg, CA seeks a friendly Host to greet guests, manage the waitlist, and seat guests, ensuring a smooth dining flow in a fast-paced setting.

This non-exempt, hourly role emphasizes exceptional customer service, accurate timekeeping, and compliance with California labor laws, including meal and rest breaks. Candidates should be able to stand for long periods, lift light loads, and work evenings, weekends, and holidays as required.

Qualifications

• Previous experience in a restaurant, hospitality, or customer service environment is preferred but not required.
• Exceptional interpersonal and communication skills, with a focus on providing excellent customer service.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic math skills for managing waitlist and reservations.
• 18+ may be required for some duties based on restaurant policy.

Responsibilities

• Greet guests warmly and professionally as they arrive at the restaurant.
• Manage reservations and walk-ins, ensuring guests are seated promptly and according to the seating plan.
• Escort guests to tables and provide menus.
• Maintain a clean and organized host stand and waiting area.

Skills

Customer service

Interpersonal skills

Multitasking

Timekeeping

Policy adherence

Job description

Appellation Hotels in Healdsburg, CA seeks a friendly Host to greet guests, manage the waitlist, and seat guests, ensuring a smooth dining flow in a fast-paced setting.

This non-exempt, hourly role emphasizes exceptional customer service, accurate timekeeping, and compliance with California labor laws, including meal and rest breaks. Candidates should be able to stand for long periods, lift light loads, and work evenings, weekends, and holidays as required.