Guest Experience Specialist

Lodge at Healdsburg; Chiquita (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lodge at Healdsburg is seeking a Front Desk/Guest Services associate to represent the hotel across all guest stay stages and work with staff to ensure superior customer care. Responsibilities include registering guests, assigning rooms, handling check-outs, and accommodating special requests.

Ideal candidates will have a high school diploma, hotel experience preferred, and strong communication skills to interact with guests, staff, and management while promoting services and local events.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.

Responsibilities

• Registers arriving guests and assigns rooms.
• Maintains inventory of vacancies, reservations and room assignments.
• Coordinates room status updates with housekeeping.
• Uses persuasive selling techniques to promote hotel services.
• Handles guest check-outs and monetary transactions.
• Resolves guest complaints professionally.
• Maintains guest privacy and professional appearance.
• Performs other duties as assigned.

Skills

Customer service

Communication

Hospitality

Education

High school diploma

Job description

Lodge at Healdsburg is seeking a Front Desk/Guest Services associate to represent the hotel across all guest stay stages and work with staff to ensure superior customer care. Responsibilities include registering guests, assigning rooms, handling check-outs, and accommodating special requests.

Ideal candidates will have a high school diploma, hotel experience preferred, and strong communication skills to interact with guests, staff, and management while promoting services and local events.