Guest Services & Ticketing Specialist – Flexible Shifts

Six Flags Great America & Hurricane Harbor; Gurnee (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Six Flags Great America & Hurricane Harbor is seeking a Guest Services Team Member to monitor entry, exit and re-entry, while delivering friendly guest interactions. You will handle sales, processing, and production of tickets, passes, and memberships at the park.

Responsibilities include scanning tickets, assisting guests, operating POS devices, and promoting passes and memberships. This role requires flexibility for days, nights, and weekends and emphasizes teamwork and excellent service.

Qualifications

• Minimum Age: 15
• Prior computer usage preferred; but not required
• Able to work 20-40 hours per week, varied shifts, including days, nights and weekends
• Capable of holding a handheld scanner (Approximate weight 2.5 pounds) for 6 continuous hours
• Must be able to walk up to 2 miles per day over various surfaces
• Good verbal and communication skills with the ability to fluently speak, write, and comprehend English
• Capable of standing at a fixed position for 6 continuous hours in adverse weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others

Responsibilities

• Greet the Guests and assist with questions and directions in a friendly manner
• Conduct business with professional, courteous attitude toward Guests and Team Members
• Utilize park information resources to stay updated on daily activities and operations
• Check that tickets, passes, and memberships match guests entering the Park
• Scan Guests’ tickets, passes, and memberships to ensure validity
• Operate a computer system to create a pass or membership using register or online media
• Administer Guest re-entry accurately
• Maintain control of park exit and prevent unauthorized entry
• Use POS device to perform transactions and provide media to Guests
• Proactively suggest passes, memberships, and other options to Guests during purchase decision
• Assist THE FLASH PASS operation by scanning and admitting Guests in ride lines with proper reservation
• Willingness to work various positions within Guest Services and THE FLASH PASS departments
• Attend required HR Discovery and department trainings
• Adhere to park and department policies
• Assist with other Guest Services functions as directed by leadership
• Maintain cleanliness standards in all Guest Services locations and throughout the park

Skills

Communication skills

English proficiency

Customer service oriented

Teamwork

Multitasking

Basic computer usage

Tools

Handheld scanner

POS device

Job description

Six Flags Great America & Hurricane Harbor is seeking a Guest Services Team Member to monitor entry, exit and re-entry, while delivering friendly guest interactions. You will handle sales, processing, and production of tickets, passes, and memberships at the park.

Responsibilities include scanning tickets, assisting guests, operating POS devices, and promoting passes and memberships. This role requires flexibility for days, nights, and weekends and emphasizes teamwork and excellent service.