Front Desk Guest Experience Specialist

HEI Hotels & Resorts; Fort Lauderdale (FL); In loco; USD 32.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & Dental

Vacation & Sick time

401(k) with matching

Hotel room discounts

Descrizione del lavoro

HEI Hotels and Resorts is seeking a front desk/guest services professional for Kimpton Fort Lauderdale Beach. The role involves greeting guests, assisting with check-in/check-out, and conveying information about local attractions and hotel amenities.

The ideal candidate has hotel experience, strong interpersonal skills, and the ability to manage multiple tasks in a fast-paced environment. The position requires standing and moving throughout the front office and can include shift work during peak

Competenze

• Experience in hospitality or front desk is preferred.
• Able to handle cash, process payments and balance a cash drawer.

Mansioni

• Greet guests warmly and provide accurate information on hours and local attractions.
• Process registrations with guest details, room rates, and keys.
• Verify and imprint credit cards for authorization; accept various payment forms.

Conoscenze

Guest service

Communication

Multi-tasking

Cash handling

Problem solving

Emergency awareness

Inputting data

Stand/walk for long periods

Strumenti

POS systems

Calculator

Descrizione del lavoro

HEI Hotels and Resorts is seeking a front desk/guest services professional for Kimpton Fort Lauderdale Beach. The role involves greeting guests, assisting with check-in/check-out, and conveying information about local attractions and hotel amenities.

The ideal candidate has hotel experience, strong interpersonal skills, and the ability to manage multiple tasks in a fast-paced environment. The position requires standing and moving throughout the front office and can include shift work during peak