Guest Experience Concierge

Marriott Vacations; Destin (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Health Benefits

Dental Benefits

Vision Benefits

401K Opportunities

Travel Discounts

Credit Union

Tuition Reimbursement

Counseling Services

Growth Opportunities

On-site Parking

Uniforms Included

Bus Tickets

Golf Discounts

Cell Phone Discounts

Fitness Center Discounts

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to assist Owners/guests with memorable vacation experiences and events, in a friendly, supportive setting on-site.

The role involves checking guests in, explaining amenities, coordinating with departments, answering inquiries, and ensuring requests are met. Physical tasks include lifting up to 25 lbs, and work may include various shifts and holidays.

Qualifications

• Availability to work various shifts, holidays and weekends.
• Lift/carry/push/pull items up to 25 lbs.
• Background and drug screening may be required.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, services, hours and local areas of interest.
• Responds to guest questions and coordinates with other departments to resolve issues.
• Explains room features and uses of facilities (keys, ice/vending).
• Follows up to ensure guest requests are met to satisfaction.
• Answers phone calls and routes to proper department.
• May assist with bellman and runner duties.

Job description

Marriott Vacations Worldwide is seeking a Guest Services Agent to assist Owners/guests with memorable vacation experiences and events, in a friendly, supportive setting on-site.

The role involves checking guests in, explaining amenities, coordinating with departments, answering inquiries, and ensuring requests are met. Physical tasks include lifting up to 25 lbs, and work may include various shifts and holidays.