Guest Experience Concierge

integritymarketing; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Integrity Marketing is seeking a Guest Experience team member to create memorable, personalized experiences for every guest and team member entering our office. You will take initiative to guide visitors, ensure comfort, and meet their needs throughout their visit.

Responsibilities include welcoming guests, coordinating their visit, maintaining high service standards, and supporting daily operations to project a positive company image.

Qualifications

• High School diploma or equivalent.
• 2-4 years of related experience in guest services or hospitality.
• Excellent customer service and communication skills.
• Active listening and problem-solving abilities.
• Professional presentation and reliability.

Responsibilities

• Ensure flawless, upscale, professional guest experiences.
• Greet guests and team members, coordinate their stay and inform about facilities.
• Provide high level of customer service and personalized service during the visit.
• Direct guests and promptly address requests to ensure a memorable experience.
• Monitor meetings and prepare assigned meeting rooms.
• Build friendly relationships with regular office guests and support operations as needed.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Professional presentation

Education

High School diploma

Job description

Integrity Marketing is seeking a Guest Experience team member to create memorable, personalized experiences for every guest and team member entering our office. You will take initiative to guide visitors, ensure comfort, and meet their needs throughout their visit.

Responsibilities include welcoming guests, coordinating their visit, maintaining high service standards, and supporting daily operations to project a positive company image.