Guest Experience Concierge

Integrity Marketing Group; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Integrity Marketing Group seeks a Guest Experience team member in Dallas to craft memorable visits for guests and staff. You will steer guests to locations, ensure comfort, and check in on needs throughout their visit while maintaining a professional, high-end guest environment.

With 2–4 years of related experience, you will greet visitors, coordinate their office time, and uphold outstanding service standards across all interactions.

Qualifications

• High School diploma or equivalent.
• 2-4 years of related experience.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Strong sense of responsibility and a professional presentation.
• Experience in roles that include Hospitality Management or Tourism.

Responsibilities

• Ensuring and providing flawless, upscale, professional and high-class guest experiences.
• Greeting our guests and team members as they arrive, coordinating their entire stay in the office and informing them about the office facilities.
• Guaranteeing the highest level of customer service for our guests throughout their entire stay in our office receiving personalized services.
• Managing our guest services and our Company’s image by promptly answering all requests and making sure our guests leave with a memorable experience.
• Monitoring daily meetings and ensuring the appropriate meeting room is assigned and prepared.
• Establishing friendly relationships with regular office guests.
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience team members - to get it right for our guests and our business each and every time.

Skills

Customer service

Communication

Active listening

Multitasking

Professional presentation

Education

High School diploma or equivalent

Job description

Integrity Marketing Group seeks a Guest Experience team member in Dallas to craft memorable visits for guests and staff. You will steer guests to locations, ensure comfort, and check in on needs throughout their visit while maintaining a professional, high-end guest environment.

With 2–4 years of related experience, you will greet visitors, coordinate their office time, and uphold outstanding service standards across all interactions.