Guest Experience Agent — Front Desk (FT)

Highgate Hotels, LP; Chestnut Ridge (NJ); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer"s

Paid holidays

Paid vacation

Paid sick leave

Job summary

Courtyard Montvale in Montvale, NJ is seeking a Front Desk Agent to provide attentive, courteous guest service during check-in, stay, and checkout. The role includes answering guest inquiries, brand-new promotions, and using the Front Desk system to manage reservations in a fast-paced environment.

This full-time position requires a High School diploma or equivalent, computer experience, and customer service skills. Experience in hospitality is preferred and regular attendance is required.

Qualifications

• High School diploma or equivalent required, college coursework helpful.
• Experience in a hotel or related field preferred.
• Computer experience required and strong communication skills.
• Must be able to multitask and provide friendly guest service.

Responsibilities

• Answer inquiries from guests about restaurants, transportation, and entertainment.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare shift paperwork and reports.
• Maintain a clean work area and promote hotel programs.

Skills

Customer service

Communication skills

Multitasking

Computer experience

Front desk operations

Education

High School diploma or equivalent

College coursework helpful

Tools

Front Desk software

Job description

Courtyard Montvale in Montvale, NJ is seeking a Front Desk Agent to provide attentive, courteous guest service during check-in, stay, and checkout. The role includes answering guest inquiries, brand-new promotions, and using the Front Desk system to manage reservations in a fast-paced environment.

This full-time position requires a High School diploma or equivalent, computer experience, and customer service skills. Experience in hospitality is preferred and regular attendance is required.