Guest Experience Concierge

Joella Pure Cosmetics; Chapel Hill, Northern (NC, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health access

Health & Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Savings Marketplace Discounts

Job summary

Schulte Hospitality Group in Chapel Hill, NC is seeking a Guest Service Representative to join our front desk team. You will greet guests, assist with check-in, answer calls, and help create a welcoming environment. The role requires at least one year in front desk operations and a high school education.

Strong communication, basic computer skills, and a customer-first mindset are essential. We offer daily pay options, comprehensive health and life insurance, a 401(k) with company match, PTO,

Qualifications

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Effective communication

Guest service orientation

Education

High School education

Job description

Schulte Hospitality Group in Chapel Hill, NC is seeking a Guest Service Representative to join our front desk team. You will greet guests, assist with check-in, answer calls, and help create a welcoming environment. The role requires at least one year in front desk operations and a high school education.

Strong communication, basic computer skills, and a customer-first mindset are essential. We offer daily pay options, comprehensive health and life insurance, a 401(k) with company match, PTO,