Guest Experience Concierge

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts for food and beverages

Job summary

Sugarloaf Mountain Corporation in Boyne Falls, Michigan seeks a Front Desk Agent to ensure a warm and welcoming experience for guests. The agent's role includes checking in guests, providing information about the resort and local attractions, and handling guest requests with hospitality.

Ideal candidates enjoy customer service, pay attention to detail, and are flexible in working schedules. The position comes with various perks including ski and golf passes, further enhancing the employee experience.

Qualifications

• Previous experience in customer service is a plus.
• Ability to work nights, weekends, and holidays as needed.
• Basic computer skills are required.

Responsibilities

• Check in guests quickly and accurately while providing the highest level of service.
• Suggest activities to enhance the guest experience.
• Resolve guest concerns and issues effectively.
• Maintain a fun and friendly demeanor.
• Exceed guest's needs and expectations.

Skills

Customer service

Attention to detail

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Sugarloaf Mountain Corporation in Boyne Falls, Michigan seeks a Front Desk Agent to ensure a warm and welcoming experience for guests. The agent's role includes checking in guests, providing information about the resort and local attractions, and handling guest requests with hospitality.

Ideal candidates enjoy customer service, pay attention to detail, and are flexible in working schedules. The position comes with various perks including ski and golf passes, further enhancing the employee experience.