Front Desk Agent

Sugarloaf Mountain Corporation; Michigan; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts on food and beverages

Retail discounts

Daycare discounts

Job summary

Boyne Mountain Resort is seeking a friendly Front Desk Agent to greet guests, manage check-in/out, and share local recommendations. You will handle guest questions, resolve issues with other departments, and contribute to a welcoming, team-oriented environment. A high school diploma and basic computer skills are required.

This role offers perks like ski passes, golf passes, and discounts across food, beverage, retail, and more.

Qualifications

• You enjoy providing outstanding customer service and building rapport with guests.
• You stay calm and professional when handling guest requests or issues.
• You are able to communicate clearly and work well with a team.
• You are flexible and willing to work nights, weekends, and holidays when needed.
• You have basic computer skills and attention to detail.

Responsibilities

• Check guests in and out quickly with a high level of service.
• Offer local information and recommend activities to enhance stays.
• Resolve guest concerns by coordinating with other departments.
• Maintain a warm, welcoming demeanor and support a fun team environment.
• Handle payments and basic transactions accurately.

Skills

Outstanding customer service

Guest relations

Clear communication

Teamwork

Flexibility

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Overview

As a Front Desk Agent, you are responsible for providing a warm welcome and fond farewell to each guest, creating magic moments throughout the guest’s stay, creating memorable first impressions, providing information about the resort and local area, and offer a full range of hotel amenities and services to our guests. You are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests in accordance with our service values. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!

"Work Where You Love To Play!" at Boyne Mountain Resort.

Responsibilities

A Front Desk Agent’s typical day includes the following:

• Checking in guests quickly, accurately and effectively with the highest level of guest service
• Suggesting activities for guests so they can make the most of their stay
• Being compassionate toward guest concerns and working with other departments to correct issues that arise
• Allowing your fun-loving personality to assist the guests
• Exceeding guests needs and expectations

Qualifications

This job might be for you if:

• You like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year. You get a kick out of exceeding a person’s expectations. If you have previous experience providing excellent customer service, that’s even better!
• You enjoy the details. You take pride in the accuracy and quality of your work. You stay focused and let nothing slip through the cracks.
• You are approachable and hospitable. You communicate in a clear and friendly manner. You always remain calm even in difficult or frantic situations.
• You want to be part of a close-knit team. You have interest in not only serving guests with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
• You are flexible and always willing to learn more. You understand the demands of exceeding guest needs and can work nights, weekends and holidays when needed.
• You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.