Front Desk Agent

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Ski passes

Waterpark passes

Golf passes

Discounts for food, beverages, retail,

Job summary

Boyne Mountain Resort, located in Boyne Falls, MI, seeks a Front Desk Agent to warmly greet guests, manage check-in/out, and share local tips to elevate each stay. You will uphold our service values and help create magic moments from arrival to departure.

Ideal candidates enjoy helping people, communicate clearly, stay patient under pressure, and thrive with a close-knit team. A high school diploma and basic computer skills are required, with flexibility to work nights, weekends, and holidays.

Qualifications

• Delivers outstanding guest service and a warm welcome to all guests.
• Maintains accuracy and quality in daily tasks.
• Communicates clearly and calmly, even in busy periods.
• Works well with a close-knit team to ensure guest satisfaction.
• Is flexible to work nights, weekends, and holidays.

Responsibilities

• Check guests in quickly and accurately with friendly service.
• Suggest activities and local information to enhance stays.
• Resolve guest concerns by coordinating with other departments.
• Handle payments and assist guests during checkout.
• Maintain a positive, fun work environment for the team.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Flexibility

Hospitality mindset

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Overview

As a Front Desk Agent, you are responsible for providing a warm welcome and fond farewell to each guest, creating magic moments throughout the guest's stay, creating memorable first impressions, providing information about the resort and local area, and offer a full range of hotel amenities and services to our guests. You are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests in accordance with our service values. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! "Work Where You Love To Play!" at Boyne Mountain Resort.

Responsibilities

• Checking in guests quickly, accurately and effectively with the highest level of guest service
• Suggesting activities for guests so they can make the most of their stay
• Being compassionate toward guest concerns and working with other departments to correct issues that arise
• Allowing your fun-loving personality to assist the guests
• Exceeding guests needs and expectations

Qualifications

• You like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year. You get a kick out of exceeding a person's expectations. If you have previous experience providing excellent customer service, that's even better!
• You enjoy the details. You take pride in the accuracy and quality of your work. You stay focused and let nothing slip through the cracks.
• You are approachable and hospitable. You communicate in a clear and friendly manner. You always remain calm even in difficult or frantic situations.
• You want to be part of a close-knit team. You have interest in not only serving guests with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
• You are flexible and always willing to learn more. You understand the demands of exceeding guest needs and can work nights, weekends and holidays when needed.
• You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.

• As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more!