Front Desk Agent

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts for food and beverages

Job summary

Sugarloaf Mountain Corporation in Boyne Falls, Michigan seeks a Front Desk Agent to ensure a warm and welcoming experience for guests. The agent's role includes checking in guests, providing information about the resort and local attractions, and handling guest requests with hospitality.

Ideal candidates enjoy customer service, pay attention to detail, and are flexible in working schedules. The position comes with various perks including ski and golf passes, further enhancing the employee experience.

Qualifications

• Previous experience in customer service is a plus.
• Ability to work nights, weekends, and holidays as needed.
• Basic computer skills are required.

Responsibilities

• Check in guests quickly and accurately while providing the highest level of service.
• Suggest activities to enhance the guest experience.
• Resolve guest concerns and issues effectively.
• Maintain a fun and friendly demeanor.
• Exceed guest's needs and expectations.

Skills

Customer service

Attention to detail

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Overview

As a Front Desk Agent, you are responsible for providing a warm welcome and fond farewell to each guest, creating magic moments throughout the guest’s stay, creating memorable first impressions, providing information about the resort and local area, and offering a full range of hotel amenities and services to our guests. You are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests in accordance with our service values. As a Boyne Mountain team member, there are many perks available, such as ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and more.

Responsibilities

A Front Desk Agent's typical day includes the following:

• Checking in guests quickly, accurately and effectively with the highest level of guest service
• Suggesting activities for guests so they can make the most of their stay
• Being compassionate toward guest concerns and working with other departments to correct issues that arise
• Allowing your fun-loving personality to assist the guests
• Exceeding guests needs and expectations

Qualifications

This job might be for you if:

• You like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year. You get a kick out of exceeding a person’s expectations. If you have previous experience providing excellent customer service, that’s even better!
• You enjoy the details. You take pride in the accuracy and quality of your work. You stay focused and let nothing slip through the cracks.
• You are approachable and hospitable. You communicate in a clear and friendly manner. You always remain calm even in difficult or frantic situations.
• You want to be part of a close-knit team. You have interest in not only serving guests with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
• You are flexible and always willing to learn more. You understand the demands of exceeding guest needs and can work nights, weekends and holidays when needed.
• You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.