Guest Experience Concierge — Front Desk (Resort Perks)

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Ski passes

Waterpark passes

Golf passes

Discounts for food, beverages, retail,

Job summary

Boyne Mountain Resort, located in Boyne Falls, MI, seeks a Front Desk Agent to warmly greet guests, manage check-in/out, and share local tips to elevate each stay. You will uphold our service values and help create magic moments from arrival to departure.

Ideal candidates enjoy helping people, communicate clearly, stay patient under pressure, and thrive with a close-knit team. A high school diploma and basic computer skills are required, with flexibility to work nights, weekends, and holidays.

Qualifications

• Delivers outstanding guest service and a warm welcome to all guests.
• Maintains accuracy and quality in daily tasks.
• Communicates clearly and calmly, even in busy periods.
• Works well with a close-knit team to ensure guest satisfaction.
• Is flexible to work nights, weekends, and holidays.

Responsibilities

• Check guests in quickly and accurately with friendly service.
• Suggest activities and local information to enhance stays.
• Resolve guest concerns by coordinating with other departments.
• Handle payments and assist guests during checkout.
• Maintain a positive, fun work environment for the team.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Flexibility

Hospitality mindset

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Boyne Mountain Resort, located in Boyne Falls, MI, seeks a Front Desk Agent to warmly greet guests, manage check-in/out, and share local tips to elevate each stay. You will uphold our service values and help create magic moments from arrival to departure.

Ideal candidates enjoy helping people, communicate clearly, stay patient under pressure, and thrive with a close-knit team. A high school diploma and basic computer skills are required, with flexibility to work nights, weekends, and holidays.