Front Desk Agent — Guest Experience & Benefits

Raines Company; Sugar Mountain (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) plan

Generous PTO program

Job summary

A leading hospitality firm in Sugar Mountain is seeking a Front Desk Agent to provide outstanding customer service. The role involves greeting guests, handling inquiries, and efficiently managing reservations. Ideal candidates should have a background in customer service, particularly in the hospitality sector, and be proficient in Microsoft 365. This position offers benefits including medical coverage and opportunities for career advancement.

Qualifications

• Experience in customer service or guest-related positions.
• Preferred experience in hotels, restaurants, or hospitality industry.
• Proficient in Microsoft 365 or similar applications.

Responsibilities

• Greet guests in a courteous manner.
• Handle inquiries and reservations efficiently.
• Resolve guest problems and complaints promptly.
• Ensure outstanding customer service at all times.
• Maintain a friendly demeanor.

Skills

Customer service

Front-facing positions

Microsoft 365 proficiency

Education

High school diploma, GED, or equivalent

Job description

A leading hospitality firm in Sugar Mountain is seeking a Front Desk Agent to provide outstanding customer service. The role involves greeting guests, handling inquiries, and efficiently managing reservations. Ideal candidates should have a background in customer service, particularly in the hospitality sector, and be proficient in Microsoft 365. This position offers benefits including medical coverage and opportunities for career advancement.