Guest Experience Front Desk Agent

Pine Mountain Ski & Golf Resort; Iron Mountain (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Pine Mountain Ski & Golf Resort in Iron Mountain, Michigan is looking for a Hotel Front Desk Agent. In this role, you will greet guests, manage bookings, and assist with their needs to ensure an exceptional stay. Candidates should have a year of hotel experience, strong customer service skills, and familiarity with Microsoft Office. This position offers a high-energy environment with flexible hours and growth opportunities.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Experience answering telephone calls and handling stressful situations.
• Impeccable interpersonal skills and customer service skills.

Responsibilities

• Welcome guests, check them in and out, ensuring correct keys and room numbers.
• Perform regular bookkeeping duties, keeping hotel guest information current.
• Field customer complaints when necessary.

Skills

Customer service skills

Time management

Organizational skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

Pine Mountain Ski & Golf Resort in Iron Mountain, Michigan is looking for a Hotel Front Desk Agent. In this role, you will greet guests, manage bookings, and assist with their needs to ensure an exceptional stay. Candidates should have a year of hotel experience, strong customer service skills, and familiarity with Microsoft Office. This position offers a high-energy environment with flexible hours and growth opportunities.