Mountain Resort Front Desk Agent — Guest Experience

Mt. Washington Pediatric Hospital; Norden (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employer-sponsored 401k

Employee Assistance Program (EAP)

Free ski passes for employees

50% off food at our restaurants

Free group ski and snowboard lessons

Employee discounted lift tickets

Hotel discounts

Ski reciprocal programs

Job summary

Sugar Bowl Resort is seeking a warm, detail-oriented Hotel Front Desk Agent to be the welcoming face of our mountain lodge. You’ll manage check-ins/check-outs, guest charges, and reservations for hotel rooms and property rentals with accuracy, courtesy, and efficiency.

Join a team that thrives in a fast-paced, guest-focused environment. A high school diploma and a welcoming attitude are required; hospitality experience is a plus, and English proficiency is essential for guest interactions.

Qualifications

• High school diploma or equivalent.
• Previous hospitality experience or training is a plus, but a great attitude and willingness to learn go a long way.
• A natural team player who thrives in a fast-paced, guest-focused environment.
• Fluent in reading, writing, and speaking English.
• Comfortable with basic arithmetic and handling guest charges.
• Quick to understand both written and verbal direction.
• A genuine passion for hospitality and creating great guest experiences.
• Familiarity with the surrounding area, so you can offer guests real recommendations.
• Previous property management system (PMS) experience is a plus.
• Excellent organizational skills and attention to detail.
• Available to work varying shifts - mornings or nights, including weekends and holidays.

Responsibilities

• Manage spa booking requests and schedule guest appointments accurately and efficiently.
• Address guest concerns with professionalism and empathy, resolving issues with appropriate solutions while keeping your manager informed.
• Answer phones and manage reservations for hotel rooms and property rentals.
• Process deposits, cancellations, and guest correspondence.
• Handle guest check-ins and check-outs with accuracy and a smile.
• Assist guests with concierge-style recommendations and requests.
• Relay messages and respond promptly to guest needs.
• Greet every guest warmly and help set the tone for their stay.
• Address and resolve guest concerns with patience and professionalism.
• Generate reports and maintain accurate guest records.
• Respond to emergency procedures as needed.
• Promote the hotel and resort to help maximize room revenue.
• Help maintain clean, welcoming common areas.
• Support other hotel departments as needed, pitching in wherever the team needs an extra hand.

Skills

Customer service

Team player

PMS experience

English proficiency

Education

High school diploma

Tools

PMS software

Job description

Sugar Bowl Resort is seeking a warm, detail-oriented Hotel Front Desk Agent to be the welcoming face of our mountain lodge. You’ll manage check-ins/check-outs, guest charges, and reservations for hotel rooms and property rentals with accuracy, courtesy, and efficiency.

Join a team that thrives in a fast-paced, guest-focused environment. A high school diploma and a welcoming attitude are required; hospitality experience is a plus, and English proficiency is essential for guest interactions.