Resort Guest Services Supervisor — Lead Guest Experience

Sugarloaf Mountain Corporation; Harbor Springs (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free Golf and Ski Passes

Dining Discounts

Tuition Reimbursement

Health Insurance

Job summary

Sugarloaf Mountain Corporation is seeking a Guest Services Supervisor in Harbor Springs, MI. In this role, you will manage the guest service team, ensuring exceptional experiences for guests. Responsibilities include responding to requests, maintaining knowledge of resort amenities, and assisting with team training.

The ideal candidate will have leadership skills and prior hospitality experience. Employee perks include free ski passes, dining discounts, and health insurance for full-time members.

Qualifications

• Must be at least 18 years old and have a valid driver’s license.
• Supervisory or guest service/hospitality experience preferred.
• Able to lift up to 25 lbs and stand for extended periods.

Responsibilities

• Provide excellent guest service by responding promptly to guest requests.
• Maintain knowledge of resort amenities and local attractions.
• Assist with hiring, scheduling, and training new team members.

Skills

Leadership

Communication

Organizational skills

Multitasking

Customer-focused

Education

High school diploma or GED

Job description

Sugarloaf Mountain Corporation is seeking a Guest Services Supervisor in Harbor Springs, MI. In this role, you will manage the guest service team, ensuring exceptional experiences for guests. Responsibilities include responding to requests, maintaining knowledge of resort amenities, and assisting with team training.

The ideal candidate will have leadership skills and prior hospitality experience. Employee perks include free ski passes, dining discounts, and health insurance for full-time members.