Guest Experience Specialist — Front Desk

Hilton Shreveport; Shreveport (LA); On-site; USD 27,000 - 33,000; Full time

Job summary

Hilton Shreveport is seeking a Guest Services Agent to warmly welcome guests, assist with check-in/check-out, and address guest needs to ensure a positive stay experience.

The role requires strong customer service and communication, multitasking in a fast-paced hotel environment, and collaborating with housekeeping and maintenance for timely service. Weekend and holiday shifts are expected.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• PMS experience a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma

Tools

Hotel PMS

Job description

Hilton Shreveport is seeking a Guest Services Agent to warmly welcome guests, assist with check-in/check-out, and address guest needs to ensure a positive stay experience.

The role requires strong customer service and communication, multitasking in a fast-paced hotel environment, and collaborating with housekeeping and maintenance for timely service. Weekend and holiday shifts are expected.