Front Desk Guest Experience Specialist

StepStone-Hospitality-Inc; North Augusta (SC); On-site; USD 28,000 - 38,000; Full time

Job summary

Crowne Plaza North Augusta is seeking a Front Desk Agent to welcome guests, register arrivals, and handle payments with accuracy. The role emphasizes professional communication, problem-solving, and a guest-focused attitude.

You will coordinate with hotel departments to meet guest needs and promote the IHG One Rewards program. Prior front desk or hospitality experience is preferred, with strong customer service and cash-handling skills.

Qualifications

• Previous hotel or guest-service experience preferred.
• Experience with front desk duties is strongly preferred.
• High school diploma or equivalent preferred.
• Strong customer-service and interpersonal skills.
• Ability to communicate professionally with guests and coworkers.
• Accurate cash handling and familiarity with payments.

Responsibilities

• Greet guests warmly and check them in and out efficiently.
• Verify identification, reservation details, room type and rate.
• Issue room keys following security procedures.
• Provide information about amenities, dining and local attractions.
• Respond to questions and assist guests during their stay.
• Address concerns professionally and escalate when needed.
• Follow up to ensure guest satisfaction and resolution.
• Maintain calm, courteous demeanor during busy periods.
• Anticipate guest needs and contribute to a positive experience.

Skills

Customer service

Communication

Problem-solving

Cash handling

Attention to detail

Multitasking

Education

High school diploma

Tools

Hotel PMS software

Job description

Crowne Plaza North Augusta is seeking a Front Desk Agent to welcome guests, register arrivals, and handle payments with accuracy. The role emphasizes professional communication, problem-solving, and a guest-focused attitude.

You will coordinate with hotel departments to meet guest needs and promote the IHG One Rewards program. Prior front desk or hospitality experience is preferred, with strong customer service and cash-handling skills.