Guest Experience Agent - Front Desk

Quality Inn & Suites Augusta I-20; Georgia; On-site; USD 26,000 - 38,000; Full time

Job summary

Quality Inn & Suites Augusta I-20 in Georgia is seeking a Front Desk Agent to welcome guests, register and assign rooms, and handle reservations and inquiries with a friendly, professional approach.

You will respond to guest needs, collect payment at check-out, maintain accurate records of occupied rooms, and relay important information to relevant departments to ensure a smooth stay.

Qualifications

• Previous experience in customer service or front desk roles is preferred.
• Ability to build rapport with guests and handle inquiries gracefully.
• Strong written and verbal communication skills required.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Guest rapport

Excellent communication

Organization

Job description

Quality Inn & Suites Augusta I-20 in Georgia is seeking a Front Desk Agent to welcome guests, register and assign rooms, and handle reservations and inquiries with a friendly, professional approach.

You will respond to guest needs, collect payment at check-out, maintain accurate records of occupied rooms, and relay important information to relevant departments to ensure a smooth stay.