Guest Experience Maestro

Aparium Hotel Group; Detroit (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Aparium Hotel Group in Detroit is hiring a Guest Services Ambassador to provide exceptional guest experiences. The role involves handling all interactions with professionalism, ensuring each guest's needs are met with enthusiasm and care.

The ideal candidate will demonstrate a passion for hospitality, have a minimum of two years in guest service, and excellent communication skills. The position demands attention to detail and the ability to adapt to various situations to maintain guest satisfaction.

Qualifications

• Minimum of two years in customer service for luxury goods or services.
• Professional proficiency in English, both verbal and written.
• Ability to lift and manage guest luggage and carts.

Responsibilities

• Ensure all aspects of a guest’s experience are exceptional.
• Handle special requests that may require unorthodox solutions.
• Actively communicate with guests and departments to meet needs.

Skills

Guest/customer service experience

Communication skills

Knowledge of the local community

Attention to detail

Education

Two years in guest service or relevant experience

Tools

Microsoft Excel

Microsoft Word

Job description

Aparium Hotel Group in Detroit is hiring a Guest Services Ambassador to provide exceptional guest experiences. The role involves handling all interactions with professionalism, ensuring each guest's needs are met with enthusiasm and care.

The ideal candidate will demonstrate a passion for hospitality, have a minimum of two years in guest service, and excellent communication skills. The position demands attention to detail and the ability to adapt to various situations to maintain guest satisfaction.