Patient Experience Concierge

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Henry Ford Health in West Bloomfield Charter Township is seeking a Concierge to deliver exemplary customer service, ensuring guest satisfaction and addressing inquiries efficiently. The role involves greeting guests and being a source of information for both internal and external customers.

The ideal candidate will have a high school diploma or equivalent, three years of customer service experience, and must possess valid Michigan Driver's License. Preference is given to candidates with hospitality training and hospital experience.

Qualifications

• High School graduate or G.E.D. equivalent required.
• Three years of customer service experience.
• Valid Michigan Driver's License in good standing.

Responsibilities

• Ensure total satisfaction of the patient and guest experience.
• Greet guests in a cheerful and professional manner.
• Address customer feedback and ensure responses are in line with policy.

Skills

Customer service attributes

Interpersonal skills

Communication skills

Trustworthiness

Computer proficiency

Education

High School graduate or G.E.D.

Post secondary training in hospitality management

Job description

Henry Ford Health in West Bloomfield Charter Township is seeking a Concierge to deliver exemplary customer service, ensuring guest satisfaction and addressing inquiries efficiently. The role involves greeting guests and being a source of information for both internal and external customers.

The ideal candidate will have a high school diploma or equivalent, three years of customer service experience, and must possess valid Michigan Driver's License. Preference is given to candidates with hospitality training and hospital experience.