Guest Experience Associate

ESA Management, LLC; Deerfield Beach (FL); On-site; USD 19,000 - 23,000; Full time

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines. The role also requires completing front desk daily paperwork and ensuring safety procedures are followed for all associates and guests.

Responsibilities include resolving guest requests through the Make it Right process, processing reservations, registrations, payments, and departures, and maintaining an organized

Qualifications

• High school diploma or GED required or 1–3 months related experience.
• Proficient English communication with guests, associates and vendors.
• Experience operating property management system (PMS) preferred.
• Ability to complete routine reports and correspondence.
• Strong arithmetic skills for cash handling and settlements.
• Good judgment and problem-solving for guest-related issues.

Responsibilities

• Assist guests, answer phones, check guests in/out, and collect payments per guidelines.
• Process reservations, registrations, payments, and departures.
• Maintain front desk paperwork and follow safety and security procedures.
• Handle cash, credit card, and city ledger accounts for the property.
• Promote ESA's service culture and resolve guest requests via Make it Right.
• Keep the lobby, front desk, and common areas organized and clean.
• Sell the value of ESA to inquiries and convert to reservations and rooms.

Skills

English proficiency

PMS operation

Audit function

Basic math

Guest issue resolution

Cash handling

Education

High school diploma or GED

Tools

PMS

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines. The role also requires completing front desk daily paperwork and ensuring safety procedures are followed for all associates and guests.

Responsibilities include resolving guest requests through the Make it Right process, processing reservations, registrations, payments, and departures, and maintaining an organized