Guest Experience Champion — Elevate Service

McDonald's; Santa Monica (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid time off

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Santa Monica, CA is seeking a Guest Experience Leader to warmly welcome guests and ensure they enjoy their visit. You will check in with guests, address concerns, and collaborate with the team to keep a clean, inviting restaurant environment.

You’ll also share knowledge about promotions and the benefits of using the McDonald’s App, Mobile Order & Pay features. This role leads by example and supports guest satisfaction and loyalty.

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Job description

McDonald’s in Santa Monica, CA is seeking a Guest Experience Leader to warmly welcome guests and ensure they enjoy their visit. You will check in with guests, address concerns, and collaborate with the team to keep a clean, inviting restaurant environment.

You’ll also share knowledge about promotions and the benefits of using the McDonald’s App, Mobile Order & Pay features. This role leads by example and supports guest satisfaction and loyalty.